Frequently Asked Questions

Everything you need to know about your Shires Equestrian order.

How long does shipping take for saddlery and heavy equipment?

Standard shipping typically takes 3-5 business days. For larger items like saddles or stable equipment, please allow up to 7 business days for specialized courier delivery.

What is your return policy for horse rugs?

We accept returns within 30 days of purchase, provided the rug is in its original packaging and free from horse hair, dirt, or signs of use.

How do I determine the correct size for my horse?

Each product page features a detailed 'Size Guide' button. We recommend measuring your horse from the center of the chest to the furthest point of the hindquarters for the most accurate fit.

Do you offer international shipping for equestrian gear?

Yes, Shires Equestrian ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the weight of your order and destination.

Are your leather products covered by a warranty?

All Shires leatherwork comes with a 12-month warranty against manufacturing defects. This does not cover general wear and tear or damage caused by lack of proper leather care.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website.